Frequently asked questions

Open the event page, pick your tickets, and check out with mada, Apple Pay, STC Pay, or a card. No account or app needed — just your name and email. Your tickets arrive by email within a minute, with a PDF attached.

Check the email you entered at checkout (including spam) for “Your tickets” — the button opens your ticket page with the QR codes, and the PDF is attached. If you sign in on Xeventra with the same phone or email you used at checkout, everything also appears under “My tickets” in the menu. Can't find them? Message us on WhatsApp and we'll resend.

Show the QR code on your phone (or the printed PDF) at the gate. Each QR admits once — for table or group tickets, one QR admits the whole group together.

Yes — within 7 days of purchase and up to 48 hours before the event, from the “Need a refund?” box on your ticket page. Approved refunds return 90% of what you paid to your original payment method (5–10 business days). If the organizer cancels the event, you get the full ticket price and its VAT back automatically — no request needed (service fees are non-refundable). Free tickets can be cancelled any time before the event.

Yes — every paid order gets a ZATCA-compliant simplified tax invoice, attached as a PDF to your ticket email automatically. Its QR code can be verified with ZATCA's official Fatoora app. If you're claiming the expense with your employer, that PDF is all you need.

WhatsApp is the fastest way — the WhatsApp link and our support email are at the bottom of every page. Include the email you used at checkout so we can find your order.

Sign in with your phone or email, complete the short organization profile, then create your event — a name and a start time are the only required fields. Add ticket types (price, quantity, table size if it's a group ticket), drop a pin on the map, and publish. Templates for graduations, conferences, workshops, bazaars, and dining nights prefill the copy.

Free events are completely free. For paid tickets: a 7% platform fee is deducted from your payout (5% covers payment processing and accounting at cost; 2% is Xeventra), and buyers pay a SAR 2.99 service fee per ticket. No setup fees, no monthly minimums. Founding organizers (first 100) pay only the 5% processing cost on their first 3 events.

From your event dashboard, generate the gate-scanner magic link and share it with your door staff — it opens a camera scanner in any phone browser, no app or accounts. First scan turns green; a re-used QR shows “already entered”. You can rotate the link at any time to revoke access, and the live attendee list doubles as a manual fallback.

Ticket payments are processed by Moyasar, a SAMA-licensed Saudi payment provider, and settle into Xeventra's merchant account — the account of Jewar Tayba AI (CR 7027259329), the registered Saudi company behind the platform. Every sale is tracked live per event in your dashboard, and every riyal has a ZATCA e-invoice behind it, so the trail is fully auditable until it reaches your IBAN on the published schedule.

Payouts are bank transfers to the IBAN on your organization profile — within 10 business days after your event, or on the platform's twice-monthly runs (the 2nd and 17th). Your dashboard shows gross revenue and your net payout separately, live.

Yes — in the event form's “Everything else” you can restrict booking to specific email domains (e.g. stu.university.edu.sa) and make the ticket limit count per guest across all their orders. Together they give each student exactly one allowance, verified by their student email.

Xeventra issues a ZATCA-compliant simplified tax invoice to your buyer on every paid order, automatically, through our licensed e-invoicing pipeline — and credit notes on refunds. You do NOT need to be VAT-registered to sell tickets on Xeventra; your payout is a bank transfer, not a VAT event. That removes the single biggest compliance headache of selling tickets in Saudi Arabia.

We handle them. If a buyer disputes a charge with their bank, Xeventra responds to the dispute through Moyasar with the evidence trail the platform already keeps — the order record, the ZATCA invoice, ticket delivery to the buyer's email, and the gate scan log if they attended. You don't deal with the bank, and confirmed-attendance disputes are defended on your behalf.

Contact support and we'll cancel it properly: every buyer is refunded the full ticket price and VAT automatically and notified by email. The payment-processing cost of those refunds (about 5% of gross) is charged to you, offset against future payouts — so cancel early rather than late.